FAQ/Order/Payment/Shipment/Delivery/Warranty/Service

FAQ (Frequently Asked Questions)

 

1. How to Place an Order?

 

Q1: What methods can I use to place an order?

A: You can place an order by registering on our official website or directly contacting our sales team.

 

Q2: How do I place an order through the website?

A: The online process is simple:

 

1. Register and log into your account.

2. Browse products and add items to your cart.

3. Proceed to checkout and confirm your order details.

4. Complete payment(We accept online payment by PayPal) and wait for order confirmation.

 

Q3: How can I place an order by contacting sales?

A: For bulk or customized orders, please contact our sales team:

 

1. Send us your product requirements, quantity, and destination.

2. Receive a formal quotation and proforma invoice.

3. Confirm the order and make the deposit.

4. Production will start immediately after payment is confirmed.

 

Q4: Do I need to register to place an order?

A: Registration is required for online ordering to track order history. Orders via sales teams do not require an account, but registration is recommended for better service.

 

2. Payment Terms

 

Q1: What payment methods do you accept?

A: We accept T/T (Bank Transfer), Small orders can also be paid via PayPal.

 

Q2: What is the standard deposit for T/T?

A: 100% prepaid

 

Q3: Do you accept RMB payment?

A: Yes, RMB is available for domestic orders. For international orders, USD and EUR are preferred.

 

Q4: Will I receive an invoice?

A: Yes, a proforma invoice (PI) will be sent once your order is confirmed.

  

3. Shipment & Delivery Information

 

Q1: What shipping methods do you provide?

A: We offer post, express, air freight, and sea freight:

- Post: China Post

- Express: DHL, FedEx, UPS, TNT (suitable for small orders).

- Air Freight: Fast and cost-effective for medium quantities.

- Sea Freight: Ideal for large orders with lower cost.

 

Q2: How long does delivery take?

A: Lead time includes production and shipping:

 

- Production: 1–10 working days after payment.

- Shipping:

- Post: 15–30 days
- Express: 3–7 days

- Air Freight: 5–10 days

- Sea Freight: 20–35 days

 

Q3: How can I track my order?

A: You will receive a shipping confirmation email with a tracking number once shipped. You can also check your account on our website.

 

Q4: How is shipping cost calculated?

A: Shipping cost is determined by weight, package size, and destination. We will provide an accurate quote before shipment.

 

4. Warranty & After-Sales Service

 

Q1: What is your product warranty period?

A: We offer a 18-month warranty

Q2: What does the warranty cover?

A: The warranty covers faulty parts and quality issues due to production.  

Q3: How do I make a warranty claim?

A: Please contact your sales representative or support team with photos or details of the issue. We will arrange repair or replacement.

 

Q4: Do you provide after-sales support?

A: Yes, we provide free technical support and troubleshooting during and after the warranty period.

 

Q5: What if the products are damaged during delivery?

A: If the damage is caused by our logistics service or improper handling, we will take full responsibility and arrange for a replacement or refund.